Where do you ship to ?
We are shipping to the following countries :
Can I return my souvenir ?
We suggest you to write us an e-mail at : hello@switzerlove decribing the problem with your order including photos of it before considering a return.
How long will it take for my souvenir to arrive to my house ?
Once you've placed your order our supplier will fullfill it and send it to your address.
2 to 5 business day for non apparel products
2 to 7 business day for apparel products
US : 3-4 days
Canada : 6-10 days
Worldwide : 5-20 days
for non apparel products : 5 to 9 days
for apparel products : 5 to 11 days
for non apparel products : 8 to 15 days
for apparel products : 8 to 17 days
for non apparel products : 7 to 25 days
for apparel products : 7 to 27 days
I received my package and it's damaged, how should I proceed ?
You just received your order and see that it is damaged ? We are sorry that this happened to you.
I still have not received my order.
It may happen that your order get lost in the mail and take a little be more time than expected to be delivered. It can also happen that your package was delivered at your address but has been stolen by someone. It can also be dued to the address you entered during the order process. If the addresse was wrong or your package stollen what we can do after having had an exchange with you is to send you a new order at your cost.
How much will I pay for shipping ?
The shipping fees vary from the delivery zone, the products you purchase and the weight.
Why did I only receive one item ?
The products you orderd may be sent to you separately. The reason why is that mugs and poster require a different package for shipping. So don't worry you'll soon receive the other part of you order.
Do you only sell online ?
Yes, we only sell our products online.
What are the payment methods you accept ?
The means of payment we accept are credit cards (Visa, Mastercard and American Express)
How to contact you ?
You can send us an e-mail at email@example.com we will be happy to answer.