PRIVACY POLICY

How long do we keep your data?


We retain your personal data as long as we consider it necessary or appropriate to ensure compliance with applicable laws or as long as it is necessary for the purposes for which it was collected. We delete your personal data as soon as it has lost its usefulness and, in any case, at the end of the maximum storage period set by law.




How to contact us?


In case you wish to exercise your rights regarding your personal data or if you have any questions or concerns about the way they are processed, you can contact us by e-mail : hello@switzerlove.ch . We will endeavour to respond promptly to your questions or concerns.




When do we collect personal data?


We collect your personal data when we have contact with you, i.e. in multiple situations. This is the case, for example, in the following circumstances:

● you go to our store

● you buy our goods or use our services in our stores or via our web pages,

● you order and use one of our customer cards or loyalty cards;

● you receive a newsletter or other advertising medium related to our goods and services;

● you participate in a contest or lottery;

● you become a member of one of our customer loyalty programs;

● you participate in one of our market research or opinion polls;

● you use our Internet pages and Apps for mobile devices, our offers on Internet platforms, multimedia portals or social networks, or communicate with us or third parties through these channels;

● you communicate with us by phone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging;




What personal data do we collect?


When you make a purchase on our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.




How do you obtain my consent?


When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only.

If we ask you to provide us with your personal information for any other reason, such as marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to decline.




How can I withdraw my consent?


If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting or disclosing your information, you may notify us by contacting us at : hello@switzerlove.ch




Why do we collect personal data?


We process your personal data for a variety of purposes. The latter can be classified into various categories. In particular, we may process all or part of your personal data for one or more purposes related to:

o Our offers of goods and services

o Client communication

o Special activities and events

o Customer behaviour

o Direct marketing




To whom do we transfer your personal data?


In general, the third party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your personal information.

It should be remembered that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to pursue a transaction that requires the services of a third party provider, your information may be governed by the laws of the jurisdiction in which that provider is located or the laws of the jurisdiction in which its facilities are located.

Once you leave our store site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy or the General Terms and Conditions of Sale and Use of our website.

In the event that we deem it necessary in order to comply with applicable laws and regulations, we may also transmit your personal data at the request of the courts or at the direction of the competent authorities, or pursuant to other legal obligations to protect and defend our rights or property.




How do we protect your personal data?


You should be fully aware that the transmission of information via the Internet and other electronic means involves certain risks to their security and that we cannot guarantee the security of information transmitted through these channels.

Our shop is hosted on WiX. They provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data is stored in the WiX data storage system and databases, and in the general Wix application. For more information on the wix conditions: https://fr.wix.com/about/privacy




Cookies, log data and social networks


How do we use cookies?

On our Internet pages, we use "cookies", which are small text files that are stored on your computer or mobile device when you visit one of our Internet pages. We also intend to inform you below in full about our use of cookies.

Why do we use cookies?

Cookies are used to guarantee the functionalities of our web pages such as the shopping cart function for example. In addition, we use cookies to tailor our Internet offer to your wishes as a customer and to provide you with maximum convenience. We also use cookies to optimize our advertising. They allow us to offer you advertising and/or specific goods and services that are of particular interest to you in view of your use of our website. Our goal is to make it as attractive as possible to you and to provide you with advertising that matches your interests.

What cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browsing session (referred to as session cookies). For example, we use session cookies to save your country or language selections and your shopping cart when you continue your Internet session over multiple pages.

In addition, we also use temporary or permanent cookies that remain stored on your computer or mobile device after the end of the browsing session. Each time you visit one of our web pages again, your preferred data and settings will be automatically recognized. These temporary or permanent cookies, which remain stored between one month and ten years on your computer or mobile device, are automatically deactivated at the end of the programmed time. They are used to make the use of our Internet pages more user-friendly, efficient and secure. In addition, they allow you to receive information on the page you are viewing that is selected according to your interests.

What data is stored in the cookies?

No personal data is stored in the cookies we use. These cannot be attributed to any particular person. When a cookie is activated, it is assigned an identification number.

How can you prevent cookies from being stored?

Most Internet browsers automatically accept cookies when you visit a website, but you can instruct your browser to refuse or accept them only after you have been asked a question. You can also delete cookies stored on your computer or mobile device by using the function of your browser provided for this purpose. In the event that you decide to decline our cookies or those of our partner companies, you will not be able to view certain information on our web pages and will not be able to take advantage of some functions designed to make your browsing easier.




How do we use the log data?


Whenever you visit our web pages, certain data about the use of your web browser is transmitted to us for technical reasons and is stored in log files, known as log files. This includes the following data: date and time of the call from our website; name of the website called up, IP address of your computer or mobile device, address of the website from which you accessed our website, volume of data transmitted and the name and version of your browser.

The evaluation of log files helps us to improve our Internet offerings and to make them even more user-friendly, to detect and correct errors more quickly and to adjust the server capacity. From the log files, we can identify when consulting our Internet offers is most popular and, therefore, make available the appropriate volume of data that will guarantee you the best possible use.




How do we use our website analysis tools?


In order to constantly improve and optimize our Internet offer, we use so-called tracking technologies. These are web analysis tools used to compile statistics and graphs that provide information on the use of our Internet pages. The usage data collected for this purpose is transferred to a specific server that can be located abroad depending on the provider of the web analytics instrument. For the most commonly used, Google Analytics, the recorded data is transferred with the shortened IP address, which prevents any possibility of identifying particular devices. Google applies the data protection rules set out in the "Swiss-U.S. Privacy Shield Framework" agreement and is registered with the "Swiss-U.S. Privacy Shield" program of the United States Department of Commerce (You can find information here: https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs). The IP address transmitted by your browser as part of Google Analytics is not shared with other data. Google may only forward the data to third parties in accordance with legal provisions or as part of the data processing mandate.

When using other website analysis tools, the data collection procedure applied will be basically the same.

You can prevent the entry of data relating to your use of the website (including your IP address) generated by cookies for Google, as well as the processing of such data by Google by downloading and installing the browser plugin (add-on) available at https://tools.google.com/dlpage/gaoptout?hl=fr Further detailed information about Google Analytics and data protection can be found at https://tools.google.com/dlpage/gaoptout?hl=fr or http://www.google.com/intl/fr/analytics/privacyoverview.html




How do we use social plugins?


Our web pages use social plugins, such as those of social networking service providers Facebook and Instagram. Indicated by the logo of the service providers in question, these plugins can consist of buttons such as "I like".

If you call our web pages containing such a plugin, your browser creates a direct link to the provider's server. The content of the plugin will be transmitted directly to your browser by the provider's site, then integrated by him in the Internet page consulted. As a result of this plugin integration, the service provider is informed of what you have called the web page. And if you are already logged in to the latter, he can link the page visit to your profile. When you interact with the plugin, for example by clicking on "Like" or entering a comment, the information in question will be transmitted directly by your browser to the service provider and saved on its server.

If you do not want the service provider to collect data about you via our website, you must log out of the service provider's account before opening our website. Please note that even if you are not logged in, providers collect anonymized data via social plugins by setting a cookie on your computer. This data may later be assigned to your profile if you later logged in to one of the service providers.

If you are offered a login via a Social Login Service, for example "Facebook Connect", a data exchange will take place between the provider and our website. In the case of "Facebook Connect", this may include data from your public Facebook profile. By using such Login Services, you authorize the transfer of data.

For information on the purpose and extent of the collection of your data and its further processing by the service providers, as well as on your rights to privacy and your options for deleting data, please consult the data protection declaration of the service providers concerned:

Facebook Ireland Ltd. resp. Facebook Inc.: https://fr-fr.facebook.com/about/privacy/

If you do not want service providers to collect data about you via cookies, you can select in your browser settings the function to block cookies from third-party service providers. Following this setting, the browser will not send any cookies to the server integrating content from other providers. As a result of this action, other functions of our website may cease to function.




Age of consent


By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent to use this website.




Changes to this Privacy Policy


We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are published on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if any.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.





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