SHIPPING

Delivery time


Once you've placed your order our supplier will fullfill it and send it to your address.

The fullfillment takes about :

  • 2 to 5 business day for non apparel products
  • 2 to 7 business day for apparel products

Then the delivery time will differ depending on where it is shipped to :

  • US : 3-4 days
  • Canada : 6-10 days
  • Worldwide : 5-20 days

Which makes in total :

To US :

  • for non apparel products : 5 to 9 days
  • for apparel products : 5 to 11 days

To Canada :

  • for non apparel products : 8 to 15 days
  • for apparel products : 8 to 17 days

Worldwide :

  • for non apparel products : 7 to 25 days
  • for apparel products : 7 to 27 days

Don't be afraid by the time it'll take, 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Just enjoy your holidays here in Switzerland and the time you will be back home your order will be there.

If you are afraid not to be at home when it is delivered please enter the address of your company or of a relative.




Shipping zone


We are shipping to the following countries :

United States

Canada

Switzerland

Europe :

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

Worldwide :

Armenia, Azerbaijan, Bahrain, China, Georgia, Hong Kong, Indonesia, India, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mongolia, Oman, Pakistan, Philippines, Russian Federation, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Qatar, Anguilla, Antigua and Barbuda, Argentina, Brazil, Chile, Colombia, Dominica, Greenland, Jamaica, Paraguay, Peru, Suriname, Uruguay, Venezuela, Benin, Botswana, Cameroon, Cape Verde, Congo, Egypt, Eritrea, Ghana, Kenya, Mali, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Tunisia.


We unfortunately don't ship to Australia, New Zealand and the following countries:

Cuba, Iran, Crimea, Syria, and North Korea, because of legal restrictions or shipping carrier limitations.




Shipping costs


The delivery costs depend on the weight of the products ordered and the delivery area. The delivery costs appear in the basket and on the invoice as an additional position.





RETURN POLICY

Overview


If products are delivered with visible damage to the packaging or contents, the customer must immediately notify the deliverer and obtain a confirmation of damage from the deliverer. In addition, all damage related to the transport must be reported immediately, by e-mail mentioning the problem as well as the photos (not negligible) of the damaged package as well as the confirmation of damage from the delivery person to: hello@switzerlove.ch. If the customer omits this notification, the delivered goods are deemed to be authorised (Art. 201 CO).

Switzerlove will then process the damage notification with its manufacturer. If the damage is proven, our manufacturer will send the customer a replacement item free of charge.

In addition, it is the responsibility of the customer to immediately check the products ordered at the reception.

Defect – discrepancy - In the event of defects or discrepancies with the order, before returning to our manufacturer, Switzerlove should be contacted in the first place within 3 weeks of receiving your order by sending an e-mail with the explanation of the return and explanatory photos (not negligible) to hello@switzerlove.ch. We will then process your return request in collaboration with our manufacturer, and then notify you if it is necessary to return the order in question or not.

Manufacturer’s Error - Claims considered an error by our manufacturer are covered at our manufacturer’s expense.

Wrong address - If you provide an address deemed insufficient by the courier service, the shipment will be returned to our manufacturer. You will be responsible for forwarding charges once we confirm an updated address with you. Be sure to enter your full address during the ordering process.

Unclaimed - Unclaimed shipments are returned to our manufacturer and you will be responsible for the cost of a redirect. This is why we advise you to enter the address of your place of work or a relative when you order if you are not sure you can receive your parcel.




Time limits for claims


Any claim for improperly printed/damaged/defective items must be submitted within 3 weeks of receipt of the product.


For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.


After these deadlines, we will unfortunately no longer be able to take into account your return request and grant you a refund or a replacement of your product.




Refunds (if applicable)


Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.

If your claim is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original method of payment.

Overdue or missing refunds (if applicable)


If you have not yet received your refund, please consult your bank account again first.


Then, contact your bank. There is often a processing time required before a refund is displayed.

If after completing all these steps, you have still not received your refund, please contact us at hello@switzerlove.ch




Details


The profit and the risk pass to the customer at the time of shipment from the warehouse of our manufacturer (art. 74 al. 2 ch. 2 CO).


We do not refund orders for the buyer’s remorse (wrong item ordered, change of opinion, personal tastes, etc.).


You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return fee will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.





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